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Visit A Showroom

The Shops at Marlborough Barn
45 North Main Street
Marlborough, CT 06447

Sun - Mon: Closed
Tues - Sat: 11:00 - 5:00

Colchester Large Showroom
200 Lebanon Ave
Colchester, CT 06415

Sun - Mon: Closed
Tues - Sat: 12:00 - 5:00

Policies and Shipping

More About Us
Westchester Woods Furniture LLC is a family owned and operated business. Our mission online is just the same as our store. Provide helpful, friendly advice and service and offer you the best prices for your money. Our consistent­­­­ list of manufacturers represents the best in quality, workmanship and value.
As an Ole Fashion Furniture Store we offer shipping as a convenience to our customers who cannot visit us in Colchester, CT. When buying an item that is unseen there are expectations that we can not manage at a distance. Expectations may not be what you had in mind, different from what the products actually are. We are not responsible for your perceived view compared to the actual item. Our manufacturers build quality furniture. These unmanaged expectations can be managed by visiting our brick and mortor store. We suggest you visit our store or a neighboring store to see the product before you purchase.
Please do not count on your computer monitor to understand an exact presentation of a color. If you have not seen the item or color in person we suggest you buy it unfinished and finish it yourself.

Communication
Emails communications are not always perfect. Please double check the spelling of your email address and check your phone number is correct. We reply to every email and every phone message. We always email a confirmation after an order. We will always call back if you leave a phone message. Also please double check your invoice. Call us anytime we are here to help you have a great experience.
You should expect that email within a day. If you do not see an email from us please call 1-860-537-8882 and customer service will confirm your order.

Online Pricing
Our pricing online is based on in the store pick up.
No Sales Tax on All Orders Shipped Outside of Connecticut.
Connecticut residents pay a 6.35% sales tax.
We accept Visa, MasterCard, Discover. We also accept phone orders and accept check or money orders. Please note we will not ship any product until the check has been cleared.

Shipping
In Store Pick up is NO CHARGE.
Local Shipping is as priced online as follows:
First 10 miles are charged at $50.00
Next 10 miles up to 20 miles are priced at $100.00
Over 20 miles are priced as an estimate. Please call for an exact rate.
Direct Curbside delivery for large items like dressers, chests, beds will require customer assistance, inspection and a signature. You must inspect the piece before you sign the invoice. Refuse any severely damaged items. We ship to residential and commercial locations.
Longer Distance Shipping to the Lower 48 States & DC only. Alaska, Hawaii and Canada orders please call 860-537-8882. Direct Curbside delivery for large items like dressers, chests, beds will require customer assistance, inspection and a signature. You must inspect the piece before you sign the invoice. Refuse any severely damaged items. We ship to residential and commercial locations.

If delivery time is an issue please email us and we can check stock status before you order and let you know how long before your delivery.
Most items ship local on our truck up to about 25 miles. Longer distances and Larger items such as armoires and dressers will ship with a motor freight company. Shipping is curbside delivery. You will have to help in unloading the items.
Inside delivery can be arranged for an additional fee, on Our Truck or Motor Freight. Also Setup of an Item such as a Bed, Entertainment Center or Bookcases as examples can be accomplished, but an estimate and payment must be made before your delivery.
Please inspect the piece not just the box and note any damage to driver and on the bill of laden at time of delivery. If for any reason there is a problem, please contact us and we will arrange for replacement parts. We will provide Tracking numbers once your item ships

Freight companies are not required to deliver inside. At this time, freight deliveries are curbside service, meaning you are responsible for physically unloading your order. It is recommended that you unwrap pallets on the truck. We shall not accept as a return any product for which a damage claim against such carrier shall arise wherein such damage was not noted on the carriers delivery receipt at the time of delivery. Note the box condition and packaging condition on the bill of laden even if the delivery is good. Only sign the bill of laden after inspection and approval.

If you sign a bill of laden, it means you are receiving the order in 100% good condition. Please inspect the item not just the packaging.

We reserve the right to have a product considered damaged beyond repair and have the shipping company pick the product up or to have replacement parts sent. The replacement parts will be shipped at our expense by standard ground freight. The customer acknowledges that freight can get damaged and that they agree to help by doing minor replacement work.

We are not liable for shipments not delivered on time. Once the shipper or the motor freight company has your order delivery time is out of our control.

We reserve the right to cancel any order. Some items are fragile and have an increased risk of damage. We base these decisions on the item, past history and your shipping distance from the factory.
Return Policy
You may NOT RETURN ITEMS made to order, custom built, custom sized or finished pieces. This of sale is complete without option of a return.
Any Item Marked “Free shipping” is only if you keep an item. Returned items will be charged all original shipping fees to you and all return shipping fees back to us.
You may return any item within 10 days. The only exception is made to order, custom built, custom sized or finished pieces. You are responsible for all shipping charges. CUSTOMER ACKNOWLEDGES THAT IF YOU ARE RETURNING AN ITEM YOU ARE RESPONSIBLE FOR ALL THE SHIPPING CHARGES, MEANING THE ORIGINAL CHARGE FOR SHIPPING TO YOU AND FOR SHIPPING BACK TO US. All shipping costs will be subtracted from your refund. If you want to return your order you must contact us at mark@westchesterwoodsfurniture.com or call 1-860-537-8882. You will receive a confirmation with your Return Merchandise Authorization number. We will not accept any return without the Return Merchandise Authorization Number.
All returns have to be shipped to:
Westchester Woods Furniture LLC
200 Lebanon Ave
Colchester, CT 06415
All Items have to be shipped in the original packaging.